Our goal is to provide high-quality, attractive organizers and bookbinding at a reasonable price. We guarantee a full refund, credit or replacement of merchandise that we deem defective. Please remember leather is a natural material made of animal hide. Just as no two animals are exactly alike no two pieces of leather are identical. These natural characteristics are not defects and are considered marks of distinction in full-grain leather. Items must be returned within 30 days of receipt. Please contact us for authorization. Non- personalized items that are in resaleable condition may be returned for a full refund of the product cost with prior approval and within 30 days. Items customized with a name imprint, personal notes, etc are not refundable unless we determine that we have clearly made an error or defect. The customer will assume shipping expenses for all returns. Even though we require new, unmarked books for binding, it is not possible for us to guarantee the original factory binding on any book. We are not responsible for pages falling out due to the publishers binding techniques. We reserve the right to refuse any books or literature deemed unacceptable by us and return shipping will be charged to the sender.